Follow We-Ace

Manager - Operations

First source
1 Openings • Deadline 03 Jan 2022
About the job

Job Summary

Manager is responsible for ensuring smooth workflow on the floor and the overall production targets, productivity, performance and quality. The role entails building a strong and effective operations team and ensures that the team leaders and the associates meet the required standards.


  • Increase the profitability of the process by increasing the efficiency and effectiveness of key metrics
  • Schedules periodic meetings with the team to brief about relevant updates, policies and QA team to review performance, audit reports and discuss any corrective measures needed
  • Supervises and coordinates the activities of Team Leaders to ensure excellent customer experience, groom Team leaders on leadership competencies. Driving compliance and adherence to applicable client requirements and FSL policies
  • Identify, plan and implement efficiency, performance improvements, coordinate with the Quality team to build effective audit mechanisms & procedures to improve service delivery client escalations & expectations
  • Assists and supports the Operations Head in planning, organizing, executing and achievement ofkey SLAs
  • Measure performance of the team according to goals e.g. performance appraisals, ongoing feedback, and training
  • Ensure accurate and timely delivery of weekly, biweekly and monthly reports
  • Coordinates with the Training team on the various need based training programs leading to performance enhancement of the employees
  • Responsible for optimal/ cost effective scheduling and smooth running of the production shifts.
  • Knowledge about various tools and techniques that can be implemented in projects or plans. Sets milestones or checkpoints for key projects and plans to ensure no deviation
  • Anticipates obstacles, risks when drawing plans or mitigation actions
  • Ensures effective coordination in recruitment, selection, training and induction of new joiners
  • Provides inputs to HR team for formulation of reward and recognition programs, performance appraisals, relevant discussions
  • Devise new strategies to control shrinkage and attrition
  • Provides necessary inputs to the Operations Head on bandwidth, connectivity, database functionality and reporting
  • Takes responsibility for the decisions made
  • Participate in client meetings and share highlights related to any risk to the process and the performance on key SLAs
  • Proactively builds relationships with clients through constant engagement both formal and informal
  • Implements the strategies related to training in specific areas planned by the clients
  • Fosters a collaborative environment and provides encouragement to team members, including communicating team goals and identifying areas for new training
  • Instils a sense of pride and commitment by sharing success stories and demonstrating pride in working for the organization
  • Ensures timely resolution of grievances, driving the right acceptable behaviour at workplace
  • (Equivalent profile accepted)
Skills Required


Missing any skill? Learn it now

Fulfillment Required
Job Type


Job Location


Work Experience

8-12 years


Rs. 15-18 Lacs

Functional Area


Industry Type


Published On

03 Dec 2021

We don't serve cookies but we sure use cookies to serve you a better experience of our platform. We hope you agree to let us use them.
I agree