Responsible for executing activities done by the MDM Operations team within all
capabilities provided, i.e. Master Data maintenance processes, controls, SLAs, point
of contact for MDM CoE and business, issue solving (root cause analysis), Master
Data Quality monitoring
Adhere to SLAs and report/escalate to Operations Manager and Service Delivery
Manager in case of exceptions
Support implementation and monitoring of master data quality rules and master data
definitions
Conduct issue root cause analyses and IM touch-point for system issues fixes
Monitoring of (master) data quality
Collaborate with Data Domain Experts from GBS MDM CoE periodically to collect,
collate and analyse data for DQ metrics
Support implementing and monitoring of master data quality rules and master data
definitions
Validation of the change request against master data rules (impact assessment)
and determines whether the data record already exists
When archiving or marking-for-deletion, the Data Steward checks for open
transactions and/or use in other systems
Closing and filing change requests for master data
Notifying the Data User on the status of requests (e.g. rejected requests and
reason)
Responsible for data entry into information systems
Responsible to respond to business for additional information on completeness of
master data requests
Respond to business with regular updates on master data mass uploads and large
master data requests
Good communication and teamwork within and across organizational boundaries
Support MDM Operations Manager on process standardization and optimisation to
drive down total cost to serve and enhance customer satisfaction through improved
quality of processes
Supports the implementation of the agreed MDM2.0 project’s next steps
Customer service mind-set with excellent customer service skills
Ability to build working relationships and foster communication with internal
customers within and across organizational and geographic boundaries
International mind-set – sensible for cultural differences
Essential educational qualifications, relevant experience and requested skills.
Bachelor level
Minimum 2-3 years’ experience in a shared service centre with experience in MDM
related functions
Working experience supporting MDM operational processes
Experience in implementation of MDM in a Shared Services environment preferred
Experience in interfacing with business operational customers and Information
Management
Experience in root cause analysis
Experience in MDM application systems as key user (preferably SAP and SAP
MDG)
Experience in complex IT system environments as user
Experience in complex business environments with multiple stakeholders, including
service providers for both IT as organizational/process capabilities
Keeps deadlines and produces high quality output
manage dialogue with support functions and key stakeholders
Good communicator
Partner for issue management/escalation
VBA, Macros
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FullTime
Pune
5-10 years
Rs. 8,00,000-10,00,000 Lacs
IT Software - DBA/ Datawarehousing
IT-Software / Software Services
19 Nov 2021