Master Data Analyst (5 -10Yrs)

Responsible for executing activities done by the MDM Operations team within all 
capabilities provided, i.e. Master Data maintenance processes, controls, SLAs, point 
of contact for MDM CoE and business, issue solving (root cause analysis), Master 
Data Quality monitoring 
 Adhere to SLAs and report/escalate to Operations Manager and Service Delivery 
Manager in case of exceptions 
 Support implementation and monitoring of master data quality rules and master data 
definitions 
 Conduct issue root cause analyses and IM touch-point for system issues fixes 
 Monitoring of (master) data quality 
 Collaborate with Data Domain Experts from GBS MDM CoE periodically to collect, 
collate and analyse data for DQ metrics 
 Support implementing and monitoring of master data quality rules and master data 
definitions 
 Validation of the change request against master data rules (impact assessment) 
and determines whether the data record already exists 
 When archiving or marking-for-deletion, the Data Steward checks for open 
transactions and/or use in other systems 
 Closing and filing change requests for master data 
 Notifying the Data User on the status of requests (e.g. rejected requests and 
reason) 
 Responsible for data entry into information systems 
 Responsible to respond to business for additional information on completeness of 
master data requests 
 Respond to business with regular updates on master data mass uploads and large 
master data requests 
 Good communication and teamwork within and across organizational boundaries 
 Support MDM Operations Manager on process standardization and optimisation to 
drive down total cost to serve and enhance customer satisfaction through improved 
quality of processes 
 Supports the implementation of the agreed MDM2.0 project’s next steps 
 Customer service mind-set with excellent customer service skills 
 Ability to build working relationships and foster communication with internal 
customers within and across organizational and geographic boundaries 
 International mind-set – sensible for cultural differences

Essential educational qualifications, relevant experience and requested skills.

 Bachelor level 
 Minimum 2-3 years’ experience in a shared service centre with experience in MDM 
related functions 
 Working experience supporting MDM operational processes 
 Experience in implementation of MDM in a Shared Services environment preferred 
 Experience in interfacing with business operational customers and Information 
Management 
 Experience in root cause analysis 
 Experience in MDM application systems as key user (preferably SAP and SAP 
MDG) 
 Experience in complex IT system environments as user 
 Experience in complex business environments with multiple stakeholders, including 
service providers for both IT as organizational/process capabilities 
 Keeps deadlines and produces high quality output 
 manage dialogue with support functions and key stakeholders 
 Good communicator 
 Partner for issue management/escalation