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Team Leader - Claims Operations

First source
6 Openings • Deadline 02 Jan 2022
About the job


  • In-depth Knowledge and Experience in the US Health Care Payer System.
  • 2-3 years of experience in Claims Adjudication. With over 1 year of experience as a supervisor.
  • Proven track record in managing processes, streamlining workflows and excellent people management skills.
  • Need to be a people centric manager who could articulate the employee challenges to the management as well as motivate the team towards desired project goals.
  • Circulate quality dashboards at agreed periodic intervals to all relevant stake holders
  • Adhering to various regulatory and compliance practices.
  • Maintaining and Ownership of reports both internal as well as for the clients.
  • Presenting the data and provide deep insights about the process to the Clients as well as Internal Management.
  • Managing and co- ordinating training programs.
  • Excellent in Coaching and providing feedback to the team. Take necessary HR actions as part of the Performance Improvement Process.

Key Performance Indicators

  • Ensuring that the key Service Level Agreements are met consistently without any exceptions.
  • Leverage all Operational metrices to ensure that the Revenue and Profitability targets are met and exceeded.
  • Work in tandem with all Business functions to ensure smooth business process.
  • Retention of key team members.
  • BA
  • BBA
  • BCA
  • BCom
  • BSc
  • Btech/BE
  • (Equivalent profile accepted)
Skills Required


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Fulfillment Required
Job Type


Job Location

Bangalore, Chennai

Work Experience

5-7 years


Rs. 7-10 Lacs

Functional Area

ITES/ BPO/ KPO/ LPO/ Customer Service/ Operations

Industry Type


Published On

02 Dec 2021

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