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Production Support Engineer

Fiserv
1 Openings • Deadline 26 Jun 2022
About the job

Job Description:

Production Support Engineer will, in collaboration with a multidisciplinary Production Support team, be responsible for the deployment, monitoring, troubleshooting, automating and maintenance of critical enterprise application platforms in production. 

Roles:

  • Have strong troubleshooting skills and leads the path to root cause identification; makes recommendations for long-term resolution of problems across platform.
  • Involve in various change deployments for application enhancements/to fix issues reported by downstream or end users.
  • Support in resolution of incidents and problems within the team. Assisting with the resolution of complex incidents. Ensuring that the right problem-solving techniques and processes are applied.
  • Recommends strategies for process and monitoring improvement.
  • Performs deep dive application review and provide feedback to enhance the quality of application code artifacts.

Candidate requirements

  • Experience in working on service delivery process including Incident Management, Problem Management and Change Management.
  • Solid experience as application production support Engineer in a 24x7 uptime environment, including automation experience in Unix, PL/SQL scripting.
  • Strong understanding of different operating systems like RedHat Linux, AIX, Solaris, SUSE Linux, etc.
  • Understanding of various types of schedulers like unix crontab, control-M, etc.
  • Strong working knowledge of SQL, DB2 and Oracle databases.
  • Strong understanding of end-to-end application support process and escalation procedures and should be conversant with all support tools that are used to provide effective support in service operation.
  •  Hands on scripting experience using shell, PL/SQL and perl scripting languages for automation purpose.
  • Experience with log parsing technologies like Splunk, etc.
  • Experience with tools like App Dynamics, vrops etc.
  • 3-5+ years total engineering, production support and administration or similar experience.
  • Bachelor’s degree or technical degree or equivalent work experience.
  • Must be ready to work in shifts and over weekends whenever required.
Qualifications
  • Btech/BE
  • (Equivalent profile accepted)
Skills Required

SQL, Splunk, Incident Management, Oracle, Unix, change management

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Fulfillment Required
Yes
Job Type

FullTime

Job Location

Pune

Work Experience

3-7 years

Salary

Rs. 10-14 Lacs

Functional Area

IT Software - Application Programming/ Maintenance

Industry Type

IT-Software / Software Services

Published On

05 Oct 2021

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