Lead Specialist - Collections

Skills required

• Must be proficient with International Business-to-Business Collections Procedures.
• Publishing Daily, weekly & monthly reports by extracting data through various sources such as SAP & available SharePoint reports or Power BI.
• Updating process level SOPs with most recent changes & managing updates through version control
• Maintaining Risk & Issue Log for the team
• Maintaining Access Matrix for the team & perform routine checks for the various accesses granted to the team members.
• Maintaining Skill Matrix for the team & perform recurring checks to ensure all mandatory trainings are completed
• Verifying availability of knowledge transition documents for any new transitions or BU migrations.
• Responsible for change management & ensuring any changes are captured in the relevant collections documents.
• Assist with internal and/or external audits, spot checks and assessments as needed.
• Will be required to conduct audits with recurring frequency & share timely feedback with the team in coordination with the Collections Manager
• Applicant must be proficient with Microsoft Office tools including but not limited to Excel, PowerPoint.
• Proficient in reviewing documentation & must have eye for details to connect dots with the available information.
• Previous experience with SAP or any similar ERP is preferred.
• Previous experience with Power BI or any reporting tool is preferred.
• Previous experience in auditing internal processes is preferred.